Just wanted to say a big thank you to all the team at PROPCO Support, you are such a great bunch of people to work with, always helpful, pleasant and very, very patient with us at Fish2Let at the time of our new business venture.
It's a pleasure to have you on board with us and look forward to working with you for many years ahead.
Founded in 1991, James Anderson has grown a significant presence in the South-West London property market, mainly through word-of-mouth recommendations from satisfied clients.
Forward-thinking, professional, and exacting - PROPCO are proud to have James Anderson as clients.
Click on the video panel to the left to hear James Anderson consultant and ARLA Councillor, Rozz Jezzard, talk about their experience with PROPCO.
The transition to PROPCO Enterprise was relatively smooth. The whole process was handled by one dedicated account handler who was able to offer us one-on-one support to ensure that we got everything that we needed from the new software solution.
We are probably one of the most demanding clients that PROPCO have come across so far as the range of services we offer are quite unique to our clients.
PROPCO were very supportive of this and were able to enhance their system to meet our business needs.
Working with PROPCO has been a fantastic opportunity: they have offered us a software solution which is tailor-made to our business needs.
We decided to take the trip to India to see their outsourcing business ourselves. (Our) expectations were far exceeded once you arrive over there and see that you would recognise an office from being in the UK.
We look forward to many more years working hand in hand with a company like this.
Due to previous experience with PropCo, I knew the priority within my new business would be to invest in PropCo software.
It is important that day to day we keep up with the fast pace of the lettings industry and the only way forward was PropCo, it can handle the demand efficiently.
The investment in PropCo and TBL outsourcing has paid off tremendously; we can manage an unlimited amount of properties with minimal staffing. We recently started using TBL outsourcing's business support team to provide assistance with accounts, paperwork and all processes of the modern lettings business.
We can easily say we are 100% more than satisfied with this service. Would recommend PropCo to any business user.
With over 25 year's experience and an extensive 18 branch network throughout Berkshire, Hampshire and Surrey, Romans delivers high quality customer-focused property services.
Peter Fuller, MD of Romans Lettings, talks about the value of PropCo Software for their business.
Play the video to hear what he has to say...
PropCo has enabled us to drastically improve the bottom line. Our customers can now find not only their statements, they can also look back through the Landlord Login, not dissimilar to internet banking, all from our perspective to be completely transparent to our customers and provide better value for money. Anything that is completed by any of our departments is accessible to all our staff at any time. Our customers who are paying us a fee, any questions they ask, we are able to answer, wherever we are ... not just based in the office but also on the go we are able to find out information for our customers there and then. PropCo has enabled us to make considerable savings along the way, and improve our customer service, so a real win-win. PropCo is a dynamic company who very much have a can do attitude based on their teams both in the UK and overseas. They really have thought about the technology, they've listened to customers, and they've developed a package that really does fit the 21st Century
With over 40 years experience in Leamington Spa and Warwickshire, Tara & Co have managed sales & lettings and offered full property management services over two generations.
Innovators who make the most of the full feature set of PropCo software and services, the success with their new thriving student student lettings business has firmly esablished them at the forefront of this challenging market sector.
Click to play the video and hear David talk about the role of PropCo in their business.
Using PROPCO we've been able to integrate multiple parts of the lettings business to enable us to free resources in terms of paper, physical staff resourcing and also time management for our internal staff.
In previous sofware I've used I've been able to use it for a function and complete a task and that's pretty much been it. With PROPCO we are able to see from start to finish from going online and doing the applicant matching, getting the tenant, putting them into a property, adding a property and having the new landlord entry all the way through to them being in a propety which is managed and managing the rent account, including the landlord login.
Relying on PROPCO has meant that we can sit back and know that everything from start to finish on the tenacy is going to be taken care of.
Angus Roberts recognised several years ago that the market for rental property was changing and that more and more people were sitting down in front of their PC or Mac and searching for their next home on the Internet. We made the decision to abandon print advertising completely and instead direct people to our own website, as well as using various property portals. It was therefore essential for our business that we have a partner like Technology Blueprint who understands our business and can deliver the technology we need to give us an advantage. More recently when we wished to redesign our website, TBL were able to assist us and provide a complete all-in-one solution that we are absolutely delighted with! www.angusroberts.com
The BPO division of TBL has been a life saver for me. Not only have I been able to cut costs, at the same time I have increased efficiencies and service to our clients. The team are well educated, hard working and diligent. There is open communication and the whole process is managed extremely well from start to finish. I will certainly be looking to expand my use of this division. www.brlets.co.uk
With the recent challenges facing the industry as a whole we at Student Homes consider ourselves extremely fortunate to have made the decision to partner up with Technology Blueprint (TBL) in 2007. Not only do they understand our philosophy in respect of the power of internet marketing and commerce, they have allowed us to evolve their product with them to ensure that as our requirements change they are always swiftly achieved. The Business Process Outsourcing (BPO) support for both Property Management and IT/Web matters has been superb, saving us money and providing a state of the art service. We have also made considerable savings as TBL's systems excel using Open Source (Free) software and VOIP phone system, which gives us free calls between all our offices. www.studenthomes.net
From time to time we are asked by customers if we can recommend a reliable supplier of system administration services. We are always happy to recommend Technology Blueprint, knowing that they will provide as high a standard of work to our customers as we strive to ourselves.
Any problems we are reporting are being dealt with quickly and efficiently. I think having 1 contact point is a major improvement and I also think that listing the on-going issues raised under different categories as "Bugs" and "Enhancement" means we all have a clear picture and understanding of what is still required and how important it is to get the issue fixed. I feel the support you are providing us with has improved and I know you like feedback to show you, how we feel, you are doing. I thank you for all the help you have given over the last 3 years, and look forward to your continued support going forward.